Tag: feedback

8 posts.

• From Transactional to Emotional — Customer Loyalty and Form Psychology in 2026

  Use forms to build loyalty: feedback, preference, and recognition. Move from transactional to emotional connection in 2026.

  Devashish Shukla · Feb 4, 2026

• Reduce Churn With Customer Feedback Loops in 2026

  Close the loop: collect feedback, act on it, and tell customers. Feedback loops turn listening into retention and reduce churn in 2026.

  Devashish Shukla · Jan 28, 2026

• Reducing SaaS Churn With Exit Surveys in 2026

  Use exit surveys to learn why subscribers leave and what would win them back. Turn churn data into retention actions in 2026.

  Devashish Shukla · Jan 25, 2026

• The Future of Employee Engagement — From Campaigns to Relationships in 2026

  Employee engagement in 2026 shifts from one-off campaigns to ongoing listening. Use pulse surveys, logic, and feedback loops with Antforms.

  Devashish Shukla · Jan 23, 2026

• Employee Satisfaction Surveys — Run Them Right in the Workplace in 2026

  Design and run employee satisfaction surveys that get honest feedback. Use anonymity, logic, and short pulses for better insight in 2026.

  Devashish Shukla · Jan 16, 2026

• Empathy-Led Feedback — Beyond Star Ratings in 2026

  Move beyond stars to empathy-led feedback: ask why, use branching, and close the loop so customers feel heard. A practical 2026 guide.

  Devashish Shukla · Jan 13, 2026

• Exit Surveys and Churn — Run a Churn Audit for Retention in 2026

  Use exit surveys to understand why customers leave. Run a churn audit, find patterns, and act on feedback to improve retention in 2026.

  Devashish Shukla · Jan 12, 2026

• The Empathy Gap — Why Star Ratings Fail and What to Use in 2026

  Star ratings often miss nuance and emotion. Learn when to use NPS, scales, or open-ended feedback for better insight in 2026.

  Devashish Shukla · Jan 11, 2026