Fields
- 01EMAILYour email (optional, for follow-up)
- 02STAR RATING (1–5)How would you rate your experience?
- 03LONG TEXTWhat can we do better?
FREE TEMPLATE
Customer feedback survey
Three-question customer feedback survey: star rating plus open-text. Drop-off analytics ship free, so you see which question lost respondents.
About this template
Most teams build a customer feedback survey first and update it least. You send it after a support ticket, after a product launch, or in a quarterly health-check sweep. The people who answer already used your thing, which means their responses tell you something the analytics dashboard can't. Keep the survey small: email for follow-up, a star rating to anchor the score, one open-text field to catch the why.
This template ships those three blocks. Thirty seconds to fill out. Each response lands with a per-question drop-off chart, so you see where people quit. If the star rating fills at 90% and the open text at 30%, that's a prompt to redesign. Or drop the open text and email people who rated low.
The trap with feedback surveys is too many questions. A nine-question CSAT with NPS, "rate our team," and four demographic fields collects 30% the volume of a three-question version. Every extra question costs you the people who give up before submitting. Start with this template, resist the urge to add. If a question doesn't feed a decision you'll make next quarter, drop it.
Wire responses to Slack for an on-call alert, Notion for a roll-up doc, or 5,000+ apps via Zapier. Each is one toggle on Free.
01 · WHAT’S IN THE FORM
The shape of customer feedback survey.
What you get
- Three-block form, ~30 seconds to complete
- Per-question drop-off analytics on Free
- Slack delivery for ratings ≤2 (set up in one toggle)
- CSV / Sheets export for quarterly review
- AI assist to draft follow-up questions per response
02 · FAQ
Common questions.
Three to five questions for post-interaction CSAT. Longer drops response rate 30–50%. If you need more depth, email the people who answered the first survey instead of padding the form.
Yes. Connect Slack on Free and add a logic rule: "if rating ≤ 2, send to #cs-alerts." Setup takes under a minute. The Slack message includes the email and open-text response so the on-call rep has context.
The email field is optional, so respondents can submit without it. Drop or rename the field for fully anonymous responses. Anonymous CSAT often gets you more honest open-text answers.
Open the form in the AntForms dashboard and switch to the Analytics tab. The chart shows what percent abandoned at each question, so you can spot whether the open-text prompt is the friction point.
03 · RELATED
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Use the customer feedback survey.
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